Do I need to edit my Shopify theme code to add a popup?
No. ChilliPopup ships as a Shopify app embed. You connect your store from the ChilliPopup dashboard, then toggle the ChilliPopup embed on in Online Store → Themes → Customize → App embeds and click Save. There are no Liquid edits, and switching the embed off removes the script again.
Will ChilliPopup slow down my Shopify store?
The app embed adds one small, framework-free script that loads asynchronously, so your theme, product images and other apps render exactly as before. Popups draw directly into the page rather than inside an iframe.
Can I show a popup only on product or cart pages?
Yes. Page targeting matches the URL with six conditions: Contains, Doesn't contain, Equals, Not equals, Starts with and Ends with. A rule of Contains /products/ limits a campaign to product pages, Contains /cart to the cart page, and Contains /collections/ to collection pages. Several rules can be combined, and any match shows the campaign.
Does ChilliPopup work on the Shopify checkout page?
No. Shopify does not render app embed blocks on checkout step pages, so ChilliPopup campaigns run on your storefront pages (home, collections, products, cart and content pages) only. That is also where recovery offers belong; the checkout is best left uninterrupted.
Can I run a spin-to-win wheel with Shopify discount codes?
Yes. Create the discount codes in your Shopify admin, then give each prize on the wheel (or scratch card, slot machine or claw machine) its own code and win chance in ChilliPopup. The winning outcome is decided on our servers and codes are never sent to the browser before a win, so the odds cannot be rigged from the page.
Does ChilliPopup send emails or sync leads to Klaviyo, Mailchimp or Shopify Email?
No. ChilliPopup does not send email or SMS and has no ESP, CRM, Zapier or webhook connectors, and there is no CSV export endpoint yet. Every submission is read in the ChilliPopup dashboard, and you send the welcome email from your own tool. A discount code can still appear instantly on the popup's thank-you screen through the coupon block.
Why isn't my popup showing on my Shopify store?
Almost always because the app embed is not toggled on or was not saved. Go to Online Store → Themes → Customize → App embeds, switch ChilliPopup on and click Save. App embeds are stored per theme, so re-enable it if you switched or duplicated your theme. Also check that the campaign is Published rather than a draft, and test in an incognito window, since ad-blocking extensions can hide it in your own browser.
Full troubleshooting list →
How much does ChilliPopup cost for a Shopify store?
The Free plan is $0 a month, forever: 1,000 visitors a month, 1 domain, 1 team member, 10 AI generations a day, with no credit card and no time limit. Paid plans are Pro at $29 and Business at $79 a month, each with a 14-day free trial. All plans include popups, forms, surveys, quizzes, the four games, AI generation, A/B testing and analytics. The "Powered by ChilliPopup" badge shows on every plan.