Is the Free plan really free?
Yes, and permanently. Free costs $0 a month, with no time limit and no credit card. It includes 1,000 visitors a month, 1 domain, 1 team member and 10 AI generations a day, plus the whole product: popups, forms, surveys, quizzes, all four prize games, the drag-and-drop editor, targeting rules, A/B testing and analytics.
Do I need a credit card to start?
No. Sign-up asks for your name, an email address and a password, or a Google account, and the Free plan never asks for a card. You add a payment method only when you subscribe to Pro or Business.
What happens when I reach 1,000 visitors on the Free plan?
Nothing is deleted. Your campaigns, leads, answers and analytics stay in your account, and the counter resets to zero on the first of the next month (UTC). If a workspace stays above its allowance, its live campaigns can pause until the month resets or you upgrade to Pro or Business.
What does upgrading to Pro or Business change?
Capacity, not features. The editor, the four prize games, targeting, A/B testing and analytics are identical on every plan. Pro at $29 a month raises you to 50,000 visitors, 5 domains, 3 team members and 50 AI generations a day; Business at $79 a month raises you to 250,000 visitors, unlimited domains, unlimited team members and 200 AI generations a day. Both start with a 14-day free trial.
Can I upgrade or downgrade later?
Yes, at any time, from Manage Subscription in your dashboard, which opens your secure Stripe billing portal. Upgrading raises your allowances; downgrading, including back to the Free plan, never removes anything you already have. Extra workspaces or team members stay in place, and the lower plan simply stops you adding more until you are back under its allowance.
How do I cancel?
From Manage Subscription in your dashboard, in a couple of clicks. There is no cancellation fee and no email to write. Your paid plan stays active until the end of the billing period you have already paid for, then your workspace drops back to the Free plan allowances; your campaigns, leads and analytics remain in your account.
Can I remove the "Powered by ChilliPopup" badge?
No. The small "Powered by ChilliPopup" badge appears on every plan, Free and Business alike, and no plan or add-on removes it today. We say this plainly on the pricing page because it is the detail people most often assume the other way.
Do the plans include integrations with email or CRM tools?
No, on any plan, Free or paid. ChilliPopup collects the emails, answers and quiz results and shows them in your dashboard; it does not send email or SMS itself, and there are no email-platform, CRM or automation connectors and no CSV download today. If an automatic hand-off to another tool is essential to you, weigh that before you build on it.
Are prices in USD? What about taxes and invoices?
The Free plan is never billed. Pro and Business are priced in US dollars and billed monthly by card through Stripe, and taxes may apply depending on your location. Invoices and receipts for every payment are available from the billing portal, reached through Manage Subscription in your dashboard.